The third national library user survey, coordinated by the National Library of Finland, was organized in spring 2013. Of Tritonia’s customers, a total of 324 persons answered the survey. 233 customers evaluated the service at the Yliopistonranta unit, 44 at Raastuvankatu and 40 at Sarjakatu. A big thank you to all who answered the survey!
The survey gave us valuable information on customer satisfaction and customers’ wishes regarding the library services. In short:
You customers……Appreciated the library spaces – especially the group study rooms at Yliopistonranta – but you wished for more study carrels, more ergonomic furniture and more comfortable common rooms
…Complimented the staff’s expertise, servicemindedness and accessibility, but also reminded us of the importance of a friendly smile
…Regarded the printed and electronic collections partially insufficient, especially since there are not enough textbooks for everyone
…Sometimes experienced that the e-resources you were looking for were hard to find and you wished for more instructions and tips to be able to find and use them
…Regarded the library’s e-resources, especially renewals and reservations of books as well as reservations of group study rooms, important and well-functioning
Among the open answers, there were many development suggestions and wishes to consider and we will, during autumn, publish these on Tritonia's website.
The survey results report (summary) can be read here (PDF)
